Question 1

How long does a typical repair take?

Accepted Answer

Most common repairs — screen replacements, battery swaps, charging port fixes — are completed in 30 to 45 minutes while you wait. More complex repairs, such as water damage or board-level work, may take longer, and our technician will give you a clear time estimate before starting.

Question 2

Do I need an appointment, or can I walk in?

Accepted Answer

Walk-ins are always welcome at every location — no appointment needed. If you'd like to make sure the right part is in stock for your specific device, feel free to call the store ahead of your visit.

Question 3

What devices and brands do you repair?

Accepted Answer

We repair smartphones, tablets, and laptops from all major brands including Apple, Samsung, Google, Motorola, LG, and more. If you're unsure whether we can help with your device, give us a call and we'll let you know right away.

Question 4

Will my data be safe during the repair?

Accepted Answer

Yes. The vast majority of our repairs don't touch your data at all, and we never access your personal files. We still recommend backing up your device before any repair as a best practice, and we're happy to walk you through how.

Question 5

Are your repairs covered by a warranty?

Accepted Answer

Every repair we perform is backed by our 30-day warranty covering both parts and labor. If anything related to the repair isn't working as expected, bring your device back and we'll make it right at no additional cost.

Question 6

What kind of parts do you use?

Accepted Answer

We use quality-tested parts selected for reliability and performance. We never use the cheapest components available, because a repair that fails quickly isn't a repair worth doing. Ask your technician about the specific parts used for your device.

Question 7

What if my device can't be repaired?

Accepted Answer

Our diagnostics are always free. If we determine your device can't be repaired or that a repair isn't cost-effective, we'll tell you honestly and you won't pay a diagnostic fee. We'd rather earn your trust than push an unnecessary repair.

Question 8

How much will my repair cost?

Accepted Answer

Pricing depends on your device model and the type of repair. We provide transparent, upfront quotes with no hidden fees before any work begins. Diagnostics are always free, so you'll know the exact cost before you commit.

Question 9

Do you offer free diagnostics?

Accepted Answer

Yes — diagnostics are completely free at all of our locations. Bring your device in and we'll assess the issue and give you a clear quote at no charge.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards as well as cash at every location. Your technician can confirm the payment options available at your specific store.

Frequently asked questions

Repairs & Turnaround

Warranty & Quality

Pricing & Payment

Our team is happy to help